Nice to meet you.

My name is David. Or Mr. Pants, if your prefer.

I create rockin' illustration for your unique situation.

Weird but nice.

Category Archives: Ideas for your genius thing

A pirate looks at 40

Grandpa is too nice to say he hates us

A while back I was at one of those restaurants where they surprise somebody in the party with a cake and that funeral dirge we like to call the Happy Birthday song. I saw an old dude, probably in his 70s or 80s, getting the royal, um, treatment. As the paid-to-be-chipper-but-need-acting-lessons waitstaff sang and clapped while his grandkids tried to look attentive, I could see the look in his eyes. I despise these people. And what is this, a tiny $25 cake that I could use as a suppository? If I could still bend my knees I would have already climbed out the bathroom window.

I’ve been on both the receiving and delivering end of this quaint American dining tradition. It’s excrutiating for both sides. Why do we do it?

Wait. Am I old yet? How about now? Wait… now?

When I was a teen, I carried around a list of Stuff I Want to Accomplish Before I’m Old. At the time, old meant 25. I  must have got the idea from adults who coyly told waiters they were 25 when clearly they were… older. Wink wink. Creep me out. So 25 must be at the threshold of senior living, right?

Anyway, the list I carried around was fairly ambitious and for several years I worried that I wouldn’t do it all. The interesting thing was that my concept of “old” kept changing. Plus, I kept adding to the list.

So I have no idea where I am now.

I’m sure I’ve checked everything off my original list, but now there’s new stuff and on September 21st I’ll be 40. I’m starting to see how this works. Check. New stuff. Check check. New stuff. I have nothing to prove anymore, so the list itself has become a quaint old tradition like restaurant sing-alongs. This is silly. Where’s the bathroom?

So I’m 40. Big Whoop. Uh, right?

I’ve never really shouted about my birthday milestones. I also haven’t lied about my age since I could legally buy beer and I don’t think I’ll start now. It’s kind of weird, actually. I don’t feel any different than I did 20 years ago but this big milestone number creeped up on me. Huh. It seems appropriate to look back for a moment, but more so it seems essential to realize that I have at least another 40 ahead of me. I mean, wow. What will I do with all that time? Have I seen every episode of Alias? I still haven’t become fluent in Klingon. Where did I put that book of yo-yo tricks?

I’m sure I’ll come up with something to occupy my years.

No, really, This birthday gift is for you

I was trying to think of a way to give out presents to celebrate my birthday, but it always morphs into this largely scaled enterprise involving Monaco, a cruise ship, and the entire Ocean’s 11 team. One day. For now, I’ll offer what I can without risking my knees being broken.

I’m in the middle of drastically altering my entire business model. Thanks to the Lift Off crew and some very heavy strategizing, I have a crystal clear vision of where the Firepants train is headed. More on that later. For the time being, know that I will keep helping my favorite clients and welcoming new clients on board. So you either are one or you can be. Happy Birthday.

To that end, I would like to offer you 20% off any of my Super Sparky service packages for the entire month of September. Specifically, if you put down a deposit on a package before October 1st, you’ll get a 20% discount. It doesn’t matter if we start the work in December or January, you’ll get the full deal. We can start as early as October 1st (I’m booked solid for September). Personally, my favorite is the Super Sparky Idea Generation package. It’s the best value and it’s a helluva lot of fun for me. But don’t let me tell you what you need, just check ‘em out yourself.

If the packages don’t sound exactly like your project, don’t worry. They’re a great place to start, but we’ll figure it out. You’ll still get your 20%.

So Happy Birthday to you. Well, really to me, but you get to open the gift. Clap with me! Happy happy happy happy happy happy…

Where’s the hurry, Murray? What’s with the race to create your branded visuals?

Do you like sandwiches? I do. My death row meal would likely involve a sandwich of some kind. Not that I’m worried about making it easy on the prison kitchen, I just really, really like a good sammy.

Sandwiches are easy. My toddler could make a sandwich if we gave him all the ingredients. There’s a simple order to making a sandwich:

  1. Spread the peanut butter
  2. Slice the tomatoes
  3. Scramble an egg
  4. Open the bread
  5. Slap it all together
  6. Serve
  7. Think about what kind of sandwich you want

Huh? This makes no sense whatsoever. Though it’s a great recipe for Disaster Sandwich. Interestingly, many new business people kick things off with a Disaster Sandwich. Why do they do that?

Create visuals, start business

Creating specialized graphics around a business is kind of like making a sandwich. It’s tons of fun. I should know, I do it on a regular basis. It’s so much fun that it’s often the first priority for new businesses. I totally get it. Every other business out there has a shiny logo and slick business cards. It must be vitally important to their success.

It’s not.

When you’re just hanging out your shingle, it makes sense that you want more than your name on it in plain Helvetica. It’s natural to get excited about creating this beautiful baby business (jeez, I would hope you’re excited). You have this vision that you want to convert to reality as soon as possible. I’m with ya. I get excited about that stuff, too.

Step back a sec. Let’s talk about Branding, baby. Let’s talk about You and Me.

Branding is not a logo. It’s not the graphics on your web site. Branding is the consistent way you deliver your products and services. It’s you. It’s how you relate to other people. It can take years to develop consistent branding.

That’s okay. Take your time. It’s not a race.

The more you work with clients or customers, the deeper feel you get for your brand.

Bread then peanut butter = Brand then visuals

Just like you wouldn’t build a sandwich without first asking yourself what kind of sandwich you’re hungry for, you shouldn’t create visuals without knowing your brand.

Once you’ve done this internal branding work, determining the look of your web site, logo, and business cards will actually be fun. Not to mention more effective and longer-lasting. You’ll also save a ton of cash, which I imagine is something you don’t have a lot of when you’re just starting out.

This is exactly why I created the Get Great Design Guide. It wasn’t so I could finance a home, that’s for sure. I have this branding conversation at least once a week. Clearly there’s confusion about what is branding and what is a logo. When to hire a designer and when to do it yourself. I don’t blame you. I see a lot of misinformation online and it almost confuses me, too (then I do one of those cartoon jowl-shimmies and clear my head). So before you spend $3,000 on a groovy set of graphics, please get informed.

When you slow down and take the time to create a strategy to develop your visuals, you will save money. There’s no hurry, Murray. You’re in this for the long haul, aren’t you?

I’ll never get it right!

At one time or another, we’ve all been here. I’ve been here several times this week and it’s only Tuesday. Oh, those kooky creatives.

Which idea is the right one?

Ideas are cheap. My father used to say if he had a dime for every idea he’s had, well… you get the picture. And therein lies the problem.

The ideas themselves are worth very little or nothing. The idea markets in our brains are saturated. We couldn’t give them away unless we pair them with a $25 Starbucks card.

©2010 Sparky Firepants Images

Chances are, you were on Twitter or reading someone else’s blog before you came here (and thanks for coming, by the way). In that time online, you probably generated a handful of ideas about everything from creating a membership site to improving your vacuum cleaner.

It’s not that the ideas are inherently bad. It’s just that they may not be the right ideas for the people you’re trying to help. I’ll give you an example from my own idea street fair. Grab an elephant ear and consider:

Havi makes a monster coloring book. This is an awesome idea. Her people love it. They find it useful.

The way my mind works, I see monster coloring book and immediately think, “Wow. How cool would that be? I could create a coloring book. I am an artist, after all. People would buy a coloring book –”

Wait. Stop. Let’s view the instant replay.

“Wow. How cool would that be? I could create a coloring book.”<— BAM! Right there. Look at that.

Idea.

Aside from the fact that I refuse to repurpose someone else’s thing to line my PayPal account with cash, the million-dollar idea question is will I actually be helping my clients with a coloring book?

As it turns out, no.

Even if your ideas are 100% handmade originals, that question is the most important one you could ask. Will you actually be helping people with your idea or is it just a fun distraction?

That’s they key. Separating the distraction from the useful.

Did I just drop a stink bomb in the middle of your idea market? Do I make idea generation sound like preparing your taxes? Maybe I did. I’m okay with that.

There’s not only nothing wrong with generating hatfuls of ideas and juggling them around, it’s actually necessary to our growth as human beings. Hey, I’m doing it now while writing this post. At some point we’re going to want to pick one of those ideas and actually do something with it. What’s your hurry, Murray? Sit down for a few minutes and take a long look at this idea. Ask that magical question I repeated twice already.

It may turn out that you decide to chuck the idea. That’s okay – as long as you’re not chucking it because you think you can’t. This isn’t about can or can’t, this is about should.

I’m challenging myself to chuck more ideas than I work on. It’s not easy. If I had a dime for every idea I’ve chucked…

Drop Shadows: the mullet of modern design

Remember this guy?

How about this guy?

I know you remember this guy.

What do they all have in common? They sported a mullet at one time or another. Now they don’t.

Why did mullets fall out of fashion? You might as well ponder the extinction of the zoot suit. I mean, those things were badass. Even Tom wore one. If I had an excuse to wear a zoot suit for just one occasion, I would. If I wasn’t bald, I would totally grow a mullet just for kicks.

But these would be novelties, worn for the sake of getting a reaction. If I wore a mullet as my regular hairstyle, I would have to be prepared for people filing me in a certain category whether I like it or not. It’s just how people work.

And it’s the same category-filing that occurs when a viewer comes to a web site and sees Comic Sans or heavy drop shadows. In an instant, any genius content is entangled in a mullet. The design looks dated, so before one word is read (if any), the content is filed and pre-judged as dated.

Drop Shadow Kills Image: News at 9

Is there some kind of Design Rule about using drop shadows? Hmm. There are lots of opinions, yes. As for some sort of legislation working its way through Congress, I could not find any.

So how do I know drop shadows are bad? Who am I to say? Am I the Drop Shadow Police?

Listen, go ahead. Use drop shadows. Make ‘em extra dark. Spread that shadow blur out so your image magically floats upon your web site and viewers are totally baffled by your briliance. How did he get his blog title to float in front of my screen like that? That’s amazing. It’s like I can just reach out and grab – OW!

Way back before the reverse mullet, I was Grand Lord of Drop Shadow. My Geocities site was festooned with floating buttons and headlines. My friends envied my drop shadow prowess.

Then something changed. Ross kissed Rachel and drop shadows suddenly became passé.

I can tell you that on the day I write this, in the Year of Our Lord 2010, using heavy drop shadows is seen as amateur. They look out of date. Mulletish. We can rail against the system, we can hang on to the party in the back, but these things happen.

We hate fads! We hate non-fads!

It’s not fair, I know. I hate it when the mass of society decides what’s hip and what’s mullet. My red Vans aren’t stylish (this year) yet I wear them regardless. So what’s the difference here?

It’s really about deciding what image you’re going to portray to the people who dig what you do. If those people appreciate All Things 90s and identify with you and your business in that way, then go ahead. Rock the mullet – er, drop shadow.

But if you want to look like you’re growing a business in this decade, drop the shadow. Unless you’re being ironic.

I’m a big advocate of designing stuff yourself when you need to. I think it’s awesome that you know how to use the drop shadow feature in Photoshop. Just remember that knowing how and knowing when can be the difference between rocking your own blog header and killing the first impression of your site.

Hey, these design rules can be confusing and at times contradictory. In ten years, people will wonder how anyone could think this was hot.

Psst! I am on your side. If you’re struggling with your own design, I’ll help you out. Ask anything you want and get non-judgmental yet amusing help.

Avoid the biggest design pitfall: cramming

I love open spaces. I’m a big fan. I have all their albums:

  • Beach
  • Sky
  • Desert
  • Empty Parking Lot

Whenever I find myself mashed up against other people in a confined space, I go a little berserk. The funny thing is, I don’t mind concerts, airports, parties, or malls – as long as I can clearly map my escape route. But I do enjoy open spaces quite a bit. In fact, I’ve always loved moving into a new home and hanging out in the space before the boxes arrive. It’s clean and full of possibilities.

There’s also a simple beauty to the spaces between objects. We see objects but it’s the invisible space that helps us separate those objects from the world. Our brains more easily recognize and define objects when there’s breathing room. We feel safe when things are clear.

As a designer, I think a lot about the space between things.

DIY: Are you designing for designers?

There are times when you need to design your own stuff. For example, your fire suddenly gets lit to create and launch a new teleclass for your clients over the weekend. Awesome. Go for it.

Even if you design it yourself, you don’t want it to look crappy. Of course. Then again, you don’t need anyone hiring you to design badges, you just want people to click on yours. Will they still click even if your badge looks like your cat made it? If they already know and love you, then probably. If they don’t know you, then maybe. There’s enough risk in business, why raise the stakes when you don’t have to?

In my web travels, I see a lot of badges for products and classes. As a designer, I have strong opinions about font choices, imagery, color, borders, etc. Chances are, I am way more finicky about these things then you or your clients ever will be. This is good news for you.

The thing is, you don’t need to create a web badge to please über-picky design geeks like me. You just need a badge that:

  1. Clearly states your message
  2. Gets people to click on it to find out more

Really, that’s it. You could use black and white with Helvetica and make a great badge. It’s not about getting fancy. In fact, most of the design issues I notice are when people try to get fancy and mess it up. Don’t get fancy. When you get fancy and mess it up, even the non-designers notice. Something seems… off.

Bottom line, don’t design your badge to elicit design kudos. Design your badge to get the job done.

Cram that funky web badge, white boy

The biggest and most frequent design issue I see on web badges is text cramming. Paying attention to this one aspect of design will kick your badge up more than a few notches. Let me show you what I’m talking about:

You can click on the badge to see it larger, but I want to display it here at 125 x 125 pixels, which is a good size for most sidebars.

Insider tip: While laying out your badge, zoom out from time to time to see how it will look smaller. Then zoom in to polish it up.

Here are my notes on this badge (which is kinda weird since I made it myself):

  1. The main title text is touching the sides of the badge. I feel cramped. Claustrophobic. Severely lacking in space. Always leave spacious margins between your text and the edges of your badge.
  2. Borders are okay, but use them sparingly. Borders contribute to the feeling of being boxed in. If you have to use a border to separate the badge from the web site background, use a different color than the text.
  3. Angling the main title did not add excitement to the badge. It just feels “off.” I know you see designers do it all the time. There are too many rules to cover about this if you’re not going to make design a career. Trust me. Don’t angle your text. It doesn’t add enough punch to make it worth messing with. Our rallying cry is “Clear! Simple! Click!”
  4. The text on the bottom is too small to read easily. Your audience is into scanning and clicking. Save the paragraphs for the page they get to after they click the button. I won’t even get into the fact that the paragraph text  is all centered and hyphenated. I would tell you not to do that, but you’re not going to put paragraphs into your badge anyway. Right?

Funky web badge redux

Now that I’ve completely destroyed the ego of the artist who created this (wait. that’s me…), let me show you my web badge redux:

And my notes:

  1. I made “Clarity” the biggest word because that’s what will draw interest. If you wanted to evoke an even better response, you could use “Need Clarity?” For our purposes here I wanted to use the same text. Note that I didn’t change the font. It’s still Helvetica. Simple.
  2. Bolding “Clarity” and leaving “Teleclass” alone creates a built-in hierarchy for your message. This is a similar strategy to using bolded headlines in a blog post. Help the scanners get the information as easily as possible.
  3. No border. Doesn’t that feel good? We already had a colored background, so the border was unnecessary. If the web site background was blue, I might have just made the badge background white for contrast. Simple.
  4. Learn more button. This could also say “Click for info” or something. I’m not trying to be clever with my marketing call to action phrases here. My point is that it’s short and sweet. I put a white box behind it to emulate a button. Nothing fancy. When we click around the web, we look for cues to click things. Underlined links. Bolded headings. Things that look like buttons to push. And we gave it plenty of space to float in.

Use space to make your message clear

The function of a badge on your site is to lead people to a page where you spell out the details for them. That’s why you can get away with design minimalism.

There is beauty and elegance in simple things. Space around objects creates beauty because it feels clean. Clean feels professional. Professional feels valuable.

There are times when you can’t afford or don’t have the time to hire a professional designer. You’ll have to put your design hat on and be the DIY entrepreneur. Acknowledging your limitations in design doesn’t mean you aren’t a pro in your own field. It means you’re a big smartypants.

Hey, non-designer DIY entrepreneurs! What software do you use to create designs for things like badges or web site headers? Let me hear from you in the comments.

Don’t let them stop you from doing your work.

It’s a moment I’ll never forget. I can replay it in my mind like it was Tivo.

I was working as a Graphic Designer in the Los Angeles office of a national consulting firm. I had been there for about a year and felt that with my knowledge and experience I could easily perform the duties of a Workflow Coordinator, or what you might call an Art Director. My boss disagreed.

In fact, he called me into his office one day and told me, “You will never be a Workflow Coordinator. You just don’t have what it takes. You haven’t shown me that you can be the kind of person who can handle that role. It just isn’t going to happen.”

I went home that day completely crushed. I wasn’t fired, but it sure felt like it. I felt totally humiliated sitting with my family at dinner, even though the kids had no idea what I’d been through. When I finally went to bed, it was with the feeling that I had failed in a way that was completely irreparable.

The next morning, in the shower, lightning struck my brain. Wait. Hold on. Who was this ONE guy to tell me what I can or can’t do? I had never let anyone dictate my limitations before, why am I doing it now?

I was fired up. Angry. Challenged. Determined. Fed up with the status quo. Something in me shifted.

Two years later, I was Director of Operations for the Washington, DC office of the same firm. One day my boss (yep, same dude) came to town. We were talking about how well the office had been doing under my leadership, both in revenue and employee morale. I couldn’t help myself. I asked him if he remembered our conversation in L.A. two years before. He didn’t. Not a word. In fact, he told me that he had been the one to recommend me for the Director role. What could I say? I let it go.

So my first message to you is this. Your words matter. For better or worse, they are heard and they make a difference.

My second message is about the tiny boss who lives inside your head.

The tiny person who lives inside your head

I have a little person inside my head who tries to tell me that I’m full of crap. I’m stupid. Not funny. Doomed to failure. Not helpful. Hungry for cookies before I’ve had lunch. You get the picture.

Every time I open up the Pages file of the guide I’ve been working on, this tiny boss person in my head calls me into his office. This is no good, he says. It’s not nearly good enough to be saved as a file, let alone read by other people. And you can’t start a sentence with “And.” You did that what, like five times? You say “like” too much. You’ll never get this right.

He tries to sell me on my fear. Sometimes I buy it. Other times I remember who I am and what I was trying to do before he showed up.

I’m getting better about walking out of his office and getting back to work. Even with his door closed I can still hear him, but it’s muffled and sounds like he’s asking for a peanut butter asparagus pizza. So it’s cool. But he still tries. His face is pressed up against the glass as I write this post.

I have friends and clients who are working on their ebooks, kits, and works of visual art. Sometimes they get stuck. Not because they’re uncreative people (in fact, their ideas are downright fantastic). I suspect they each have their own tiny boss inside their head. Those bosses are pretty damn good at what they do. They tell you you’re no good. Maybe it’s their way of motivating you, but it sure feels like they’re setting your limitations.

My message to you is this. Challenge that tiny boss. Walk out. Shut the door behind you. Listen to the muffled ramblings of middle management while you get some real work done.

Easy as that, right? No. I wouldn’t say it’s easy at all. But I’m begging you; please don’t forget who you are and what you have to offer. We need it.

Is your presentation making the audience lose trust in you?

Now go out and get yourself some big black frames
With the glass so dark they won’t even know your name
And the choice is up to you cause they come in two classes:
Rhinestone shades or cheap sunglasses

- ZZ Top, Cheap Sunglasses

I have the worst luck with sunglasses.

No matter how cautious I set out to be, they always end up:

  • sat upon
  • scratched by my car keys
  • pulled in two directions by a toddler
  • swimming in a non-fresh toilet bowl

In high school I had a friend who always bought the most expensive sunglasses he could find. I think he had a revolving account at the Sunglass Hut. After months of gazing upon his shiny black shades of wonder, I splurged on a pair myself. I forked over my entire paycheck (because who needs car insurance?) and got a slick pair of Ray Bans.

Less than a week later I left them at a Taco Bell. I kicked myself for years (and still do, but it’s more about my sad choices in food).

That day I lost a high-ticket item but I gained a new principle: Never spend over $10 for a pair of sunglasses.

In fact, I’ve spent only $1.00 each for my last two pairs. UV-coated, hipster styling. Of course, even when they’re cheap they need to actually protect my eyes from macular degeneration. And they should look reasonably fashionable (no hand-clapper attachments or dolphin shaped arms, thanks). It is possible to find sunglasses that meet my needs without considering the additional purchase of safety cords or velvet-lined cases. Now I greet the sun protected and stress-free.

Yesterday I dropped my cheapo shades onto the floor of a coffee shop bathroom. They were unscathed (and the floor was dry), but had they become bent, scratched, or… wet, I would have chucked them without losing any sleep.

My friend and I have different lifestyles and different priorities. He buys the Acer laptop from Costco and spends as much on eyewear. I splurge on expensive computer gadgetry and crow about my dollar sunglasses. Yay us.

Is there a Presentation Hut at the mall?

If presentations were sunglasses, here’s how the two classes would break down:

The Dollar Store Presentation

This is the DIY solution. This is the one you hack out on the plane on your way to the conference because you’ve been so frickin’ busy with other things (translation: you procrastinated). You can still make this work. But you don’t want to look like you hacked it out on the plane.

For audience members, it’s not endearing when you joke about how crappy it all looks. It sounds like either you don’t have time for us little people or you just didn’t plan well. Now we trust you slightly less, and you haven’t even started on your message. Here are a few tips while you whistle in the dark (tray tables up, Ladies and Gentlemen. We are landing):

  • Don’t get fancy. Seriously. Simple is your friend.
  • Use one font. A serif or a sans serif, but stick with it. Do I even have to say don’t use Comic Sans? Don’t.
  • Solid color background. Something light paired with dark text for high contrast. The lights might be on and it will be harder to read. Gradients are super duper awesome! Don’t use them.
  • No animations. No transitions. Yes, I agree it’s fun to play with. Now stop using it.
  • Don’t use crappy photos or clip art. What’s crappy? Pixelated. Blurred. Microsoft. If you use photos, either don’t use a border or use the same border on each one. Consistency is your next best friend after simplicity.
  • If you have data charts, use the same color scheme in all of them. If you got them from someone else, at least give them all the same border.
  • Format each page the same way. Help people forget about the format so they focus on the message.

We notice. We care. We want to trust you as an expert – but not in designing presentations. So skip the impressive, fancy treatments. We just want to hear your message.

The Rhinestone-covered Ray Ban Presentation

This is hiring someone to design it for you. You have to pay for this, but then you don’t have to worry if you did all that other stuff right. Let someone else figure out what’s right for your content, because there’s more to crafting a great presentation than just picking colors and fonts. Hey. You can watch the inflight movie for a change.

The choice is up to you

Just as there’s a place in the world for both cheap sunglasses and fancy shades, there are situations best suited for both DIY and hiring a designer. A few examples:

  • Internal presentation to educate staff = DIY
  • Client presentation to sell your services = Hire designer
  • Small, free workshop with people who already trust you and “get” you = DIY
  • Big 2-day seminar where people paid big bucks to absorb your wisdom = Hire designer

Bottom line: you don’t want people commenting on your presentation (good or bad), you want them to comment on your message. You want them to trust your information.

Help us trust you. We really want to.

Are you overprepared to work with a designer?

©2010 Sparky FirepantsImagine walking into your favorite bakery. By the time you grope through the cloud of fragrant sweetness to reach the counter, you already know what you want to order:

YOU: I’d like some whole wheat flour, about a 1/2 cup of sugar, some non-hydrogenated oil, and a stick of margarine.

BAKER: Uhhh, okay. What’s this for?

YOU: Well, I’m headed to work. I’ve got this coffee and I need something yummy and easy to take with me to my morning meeting.

BAKER: How about one of these blueberry muffins? They’re fresh out of the oven.

YOU: Hmmm. I don’t know. Did you use 1/2 cup of sugar?

BAKER: Well, no. My recipe only calls for 1/4 cup and some agave. Do you have any allergies?

YOU: No, but I’ve always read you should use 1/2 cup of sugar. Isn’t that right? I’m so confused about all this.

BAKER: No worries. You want yummy? You like blueberries?

YOU: Yes!

BAKER: You want it easy to eat in a meeting?

YOU: Of course.

BAKER: Blueberry muffin. Here you go.

YOU: Wow. That’s exactly what I needed. How did you know?

Ordering design by ingredients

Often I work with very well-intentioned people who need some kind of illustration for their project, but they feel obligated to arrive at my proverbial doorstep with everything all figured out. They research fonts and PMS colors so they can show up with a list of ingredients. They want to look like they know what they’re doing.

What a lot of pressure that must be. And it’s so unnecessary.

I totally get this mindset. When something is wrong with my car, I want to figure it out first so I don’t look dumb when I take it to a mechanic. I don’t want to look another man in the eye and say, “It’s making this woop-woop-woop sound.” I want to show up looking like I know all about cars, so I say, “I’m pretty sure it needs a new timing belt. Volvos take the extra ribbed non-lubricated double-layered 217-L46.”

I can see it in the mechanic’s eyes. He’s thinking, Dude, just tell me what it’s doing and I’ll figure it out. Go get some free popcorn and have a seat. Watch some Jerry Springer and let me do my job.

When it turns out there was a piece of duct tape stuck to the front left tire, I get to look dumb anyway.

Aren’t you going to ask me what font I like?

When a client comes to me to get their ebook designed, I get really excited. I love to hear new ideas. I also love talking to the people who created them. It’s my form of entertainment (geek). Here are a few of the questions I ask to spur the discussion:

Who do you want to buy this ebook? Who’s your audience?

What’s the core message you want your readers to take with them?

Will they need to print it?

Some people are surprised when I don’t ask about stuff like what font they would like. Then, if I do ask about colors or styles, it’s to get an understanding of who they are, versus offering a catalog of choices. They wonder aloud, “Don’t you need to know this stuff before we start?”

Nope. In fact, I hope we don’t even cover it at all.

What I do hope is that a client shows up ready to talk about their product and their business. I want to hear where they shine. I want to understand why they’re an expert in their field and who benefits from their work. If they know a thing or two about color, that’s cool. Sure, I need dimensions. I need to know if it will be printed and how. But pre-selecting ingredients can actually muddy the creative process. What they end up hiring is a very expensive skilled laborer. They’ve invested large amounts of money to take on more work. Often, they’re disappointed with the results. Not to mention exhausted.

Do yourself a favor and let go

When you hire a designer for your next project, do yourself a huge favor. Don’t do the work for them. Show up with your project, know your audience, and be ready to talk about what you want to achieve. Leave the ingredients to the baker and relish that blueberry muffin.

|||

A while back I created a resource to help small business people work with any designer. It was a set of odd but relevant questions that actually helped bring amazing results when my clients used it. I took it off the shelf so I could expand it further and make it even more valuable. It’s called Before You Hire a Designer and I’m going to release it again this summer. You can read more about it here.

Is your product a hot rod? Because it kinda looks like a Geo Metro.

Close your eyes for a moment. Oh, wait. You’ll need to read. So keep them open, but pretend they’re closed.

Imagine you restore old cars. You’re the type who dons blue coveralls just to change your wiper blades. You smoke around open cans of gasoline, taunting the fumes. You keep a greasy socket wrench in your bra. If you even wear a bra, that is. Maybe you’re too tough for a bra. Or you’re a dude who likes to wear women’s undergarments under your coveralls. But let’s get back to the story.

Imagine you just built a hot rod with a super powerful engine. Rumble, rumble. Gun that engine. Go ahead, rev it up.  Nice.

You’ve spent hours timing that engine. You found only the best parts to assemble it. Special mail order from some old geezer outside of Detroit. Expensive, but worth it. I mean, listen to that thing. Hell yeah.

Now step outside the car. Look at that dull, chipped paint and those worn-out tires. That needs fixin’. So you polish it up, apply a few careful dabs of your kid’s tempura paints and call it done. Will anyone even notice? I mean… listen to that power under the hood.

You take it to the car show (which is what coverall-wearing people do for fun). Before anyone gets to hear that turbo-charged rumble, they stroll right on by thinking, “Who let in the riff-raff?”

So you jump behind the wheel and crank that sucker over. rrrrRRRRROAR! Rumble rumble. By the time it revs up, they’re already over by the Batmobile.

On the flip side, let’s talk about the Batmobile. People gather around to soak up the legend behind this jet-powered rocket car they used to see on TV. Sooner or later, they’ll find out it’s only slick black paint and shiny chrome. Wait. Is that a Volkswagen engine? Then they feel bamboozled. They want what they saw on TV.

Hey. That’s kinda like a product.

Is it unfair that people judge your content before they even read your turbo-charged words? Yes, it’s unfair. So unfair. My coverall-covered butt is clenched in outrage over the unfairness.

Okay. So you can make them pay attention with your Batmobile reputation. If you’re Danielle LaPorte, for example, you can create a fantastic product and design it yourself. Even if it has chipped paint (and her stuff does not), people will see potential value in your product before you open the hood simply by virtue of you having rocked their world before. From what I’ve read, Danielle’s engine is turbo-charged. So no problem there.

But what if you’re just a weekend garage monkey with no rep? What do you do about your paint job – er, your package?

Your biggest priority is to turbo-charge that engine. Remember the Batmobile. Ironic, but most people I work with designing their products make the mistake of underestimating how powerful their engine (message) is, not the other way around. So hone it, test, it, get feedback. Tweak it. Then close the hood and move on to the paint job.

You have two options:

  1. Do it yourself
  2. Hire someone to design it for you

DIY for the win

Danielle did it herself. But look around her web site and take notice of the fact that everything on her site is so simple and elegant. Design is subjective but you can always count on the fact that clarity and simplicity win every time.

So if you feel like you have no choice but to design everything yourself, err on the side of simple. This means:

  • Leave out the cartoon clipart (the design equivalent of naked chick mud flaps)
  • Don’t use special effects (like drop shadows)
  • When in doubt about background patterns and colors, leave it white.
  • Don’t combine more than two fonts. Better still, don’t try and figure out which ones compliment each other. Stick to one and you’ll be fine.

Take your hands off the wheel

What’s stopping you from hiring someone? What I hear from clients most often is the money. My fees are outrageous for some people. Money worries will put a wrench into the flywheel every time.

You need to decide what’s right for you. A few things to ponder that might help you decide:

Consider what you’ll get from your launch. Do you expect to make $11K on your product? That’s awesome. Go for it. If you’ve got an audience eagerly awaiting your product, you might be able to advance the cash to hire a pro, knowing you’ll get it back in spades. If you’re offering a free 5-page ebook to your email subscribers, you can save your money for the big $11K stuff.

Consider your time and sanity. Do you really want to learn InDesign? Pick fonts? Scour Google for answers on why Adobe Acrobat won’t make your hyperlinks clickable? Use your energy to build your turbo-charged engine and let Earl Sheib paint your car. Give yourself the space to think creative thoughts rather than technical ones.

Think about the hidden value in hiring someone. Ponder two projects I recently completed; World-Changing Writers Workshop and the LIft-Off Retreat. In working with both of those teams, I cared about what they were creating beyond the final invoice. Plus, I did some of my best work with them. So when the time came, I promoted the hell out of their stuff.

Even on the purely selfish side where I just wanted more people to see my art, they got the benefit of my emails, tweets, and connections with their people.

I don’t know if you can put a dollar value on that.

Meanwhile, back at the car show…

So while you’re crafting the engine of your genius product, think about what you’re going to deliver to your people. You’ll probably spend hours on your sales copy, explaining the benefits and outlining features. Think about what happens when someone identifies with your offer and clicks that “buy” button.

Picture their anticipation at receiving the final product.

Try to imagine what it will be like when they see that first page of your book. If you’re giving a presentation, what do you hope people will feel when they see that first slide come up?

Before you hit the car show, make sure you have something to show off inside and out. And take off those coveralls. Wait. Are you wearing pants under there?