“Dude, you have the biggest zit on your forehead.”

“What?”

“Right. THERE. Huge. That is one seriously monstrous blackhead, man. So anyway, I’m pulling into the gas station and this girl in a convertible, she…”

I’ve had friends throughout my life who always seem to be able to say whatever they want whenever they want. No hand-wringing, gut-wrenching, agonize-for-hours-over-best-approaches mind jabber, just straightforward, shooting from the hip.

That’s not me.

Sure, I’ve had my share of confrontation. When I managed a graphic design firm, I had to talk to angry clients at a moment’s notice. I couldn’t exactly ask them for a few minutes to meditate while I thought of a response. I had to think on my feet and find the magic solution to their problem without coming unglued myself. With practice I graduated from sputtering “uh-uh-uh-uh” to exhibiting the calm confidence of Yoda.

Even though I got great at those talks, I’m still not one of those blustery dudes who seem to possess a carefree ability to have a tough talk and move on to the next thing. It’s not that I even want to be one of those blustery dudes. I just wish I didn’t have to run things through my head fifty bazillion times before facing a tough conversation.

It’s starting to dawn on me that having a small business means that I still need to have talks with people that aren’t exactly whimsically chatty. I didn’t escape that by leaving the corporate world and setting up my lemonade stand on this planet. And just because I sell lemonade create illustration doesn’t mean I have suddenly mastered difficult conversations. I checked inside the packet with my estimated tax payment vouchers and I didn’t see any material on it there, either.

When you have a communications problem, ask a communications expert

Sometimes things and people appear when you need them to. I’m not getting all The Secret on you, it’s just true. Enter Ashley Sinclair.

I first encountered Sinclair when she teamed up with ittybiz to do a series of calls about money (the appropriately-named Money Calls). When I listened to the calls I actually put down my stylus and stopped multitasking. If you don’t know about me already, my stylus is like another appendage. It was akin to taking off my arm and hiding it under a pillow while I actually paid attention to the calls.

Planet Internet is a pretty weird place. Through some series of odd connecty bits, we actually met and talked about working on a few things together. Namely, she would create some genius things and I would sprinkle them with Sparky Firepants dust.

When she showed me the materials for her first genius thing, I immediately said, “Hell, I need that.” So after creating the decorative bits for her Acing Tough Talks Kit, I bought it.

So I can read and I can listen. What’s missing here?

So I kinda had a tough talk in mind as I dived into the kit. Which was perfect, because otherwise I think the material would have wooshed past my head. I had a reason to learn this stuff.

In addition to a live group call with Sinclair, the kit included a PDF that led me through how to structure a difficult conversation, which differs from my usual approach in that I figure out what I want to say and then… wing it. Apparently there’s more to it than that.

So I read the PDF and I got it. The concepts aren’t hard to understand, it’s just stuff I’ve never considered doing.

I had scheduled a coaching call with her as part of the package, but frankly I wasn’t sure why. I couldn’t imagine what we might talk about if all the material was already in front of me.

I don’t know if this happens to you, but I tend to read something, grasp it, nod my head, and… promptly forget what I learned. So even though I had a mission, I sort of forgot how I was going to frame the tough talk I needed to have. Oops.

So on our call, I quickly figured out why Sinclair does what she does. She led me through setting up my difficult conversation without simply reading the PDF to me over the phone. That would have been disappointing, not to mention easy to see through. Rather, she helped me figure out where I needed extra help and adjusted to what I had a handle on. Plus, she walked me through that stuff I forgot so now it’s burned on my brain.

So… now I know what that coaching call was for.

Color me skeptical

I’m discovering that I have a low tolerance for woo-woo. It’s not that I’m not a spiritual kind of guy, I am. I have a soft spot for Eastern philosophy and I practice Zen meditation. When things get too New Agey and mystical, I get impatient. So when I hear about a coaching program or an online product that claims to help me deal with real human stuff, I go in skeptical. Assume I’m already there before I read anything.

Something I discovered through working with Sinclair is that she has a very caring, sensitive approach to communicating with people. She’s also blunt and practical as hell. Grounded. I like grounded. So I can handle a half-woo when it’s countered with real world intelligence.

I’m running a business here. I have little time for meandering, impractical methods of dealing with people. I need real help. Like, now.

It’s always a relief to find that you’re working on something you can support without numbing your gag reflex. I highly recommend the Acing Tough Talks Kit for other half-woo, practical, need-to-get-going-with-the-difficult-conversations-already business person.

You can get the kit here.

Superpants update 7-21-10: Sinclair has authorized me to offer my readers 35% off the kit. If you’re here, that’s you. That’s amazingly generous. Use the code Iknowsomeonespecial at checkout here.

Let me start by explaining how big of a geek I am.

I was one of the first of my friends to jump on that internet thing (will certainly fail), rely on e-mail as main source of communication (never last), and build myself a little thing called a web page (won’t be around for long). I’m what you call an “early adopter.” In twenty years I’ll be like Todd Rundgren or David Byrne, exploiting new technologies before my fans know they’re available.

Oh, and I’ll have fans.

I digress.

I learned HTML and a tiny bit of Java early on because I’m an impatient guy. I want a web page up NOW, not next Tuesday. So I searched Yahoo (pre-Google days) and taught myself how to code. It was fun, because I’m a geek and I do other insane things like make films one frame at a time. I even laughed at WYSIWIG editors because they were “the easy way out.”

Then I grew up.

Nowadays I love tech like WordPress, Freshbooks, and AWeber. I’ve learned that “automated” and “template” are not curse words. I’ve now embraced the world of WYSIWIG (What You See Is What You Get, for the uninitiated). There was a tipping point when I decided that enough was enough, I wanted to spend more time being visually creative with my site and less time learning how to code things correctly. About the same time, my mother saw a copy of Freeway at the Apple store (I know, I know, my mother… shut up). She was itching to buy me something so I let her. I already had Dreamweaver with the Adobe Creative Suite, but I hadn’t even cracked it open. So I gave Freeway a whirl and created a new version of my web site.

Like any new app, I was at first befuddled by the menus, toolbars, key commands, windows, etc. Once I got into it and started seeing results, I was blown away. I’ve upgraded twice since then and I’m still loving it. However, I decided to combine my thoughts on Freeway itself and my review of Softpress’s latest version, Freeway 5 Pro (I’m using v 5.3.1 for this review).

Crack it Open

Installing Freeway on the Mac is pretty simple, as I would expect. By the way, I’m impressed by nice graphics on a software install because it usually means they don’t believe in afterthoughts on a product release. It reeks of careful planning and strategic branding, which I appreciate as a visually-oriented person. There’s also a very nicely formatted PDF help guide and I recommend doing the tutorials. I did it backwards (skipping them) but I probably would have learned more quickly that way.

Build Something

It’s pretty easy to get started building a site, even if you’ve never done it before. You can select templates for different themed sites if you prefer. I can see how it makes it easier to start, but the templates don’t appeal to me personally. If I wanted to get my 10-year old daughter building her web site, I would probably guide her towards a template. Savvy site builders will probably enjoy tinkering with a blank page to start.

I am the Master

If you’re familiar with master pages in PowerPoint or Keynote, then you already understand Freeway’s master page feature. The best use of Freeway is by choosing the CSS layout and using master pages. For example, I have a client who uses Freeway. I create his graphics (headers, icons, and such) and set up his pages for him based on a master. Then I just shoot him the necessary folders and Freeway source file so he can add his text, photos, or tweak things at will. If he gets stuck, I can guide him as long as he hasn’t messed with the master page.

Previewing and Uploading

Freeway has a nice preview feature. You can either preview your pages directly in the Freeway window (see also Improvements), or you can choose a browser and see it “live.” You can also upload the necessary files directly from within Freeway using the built-in FTP feature. Personally, I publish the site and upload my files using an FTP app, but I usually have other things I need to mess with on my site (client proofs, downloads, WordPress stuff). I figure as long as I’ve got the hood open, I may as well clean the spark plugs.

Drag n Drop and Site Tweaks

Here we go. This is the number one, top-of-the-charts-with-a-bullet reason I love Freeway. Like I said, I’ve become more of a visual designer in recent years. One thing I like to do is create my site layouts in Adobe Illustrator. I can try things out visually and then figure out how to engineer them later.

When I found out that I could take the header I created in Illustrator and just drag the file right into Freeway, I was blown away. Seriously, astounded. This means that later, when my ever-changing creative mind goes wacky and I want to put a robot image in there instead of a pixie, all I have to do is tweak my Illustrator file and it automatically updates in Freeway. Then I just republish my site and it’s done.

As an artist with a gallery, I often go back in and update images on my site. This tool is just awesome for me.

I was also able to drag both the Quicktime movie of my demo reel and some Flash movies onto my animation page. A few control and quality settings and Bob’s yer uncle.

As an example of how quickly I can change something on my site, I recently decided to add a members club. In about four hours, I created a plan, set up the new pages, found some Actions (more on this later), inserted images, and had everything uploaded to my site.

In my world, I need to act quickly on these kinds of ideas and get back to illustrating and animating stuff. If I had to hand-code these updates, I would never do it. However, I should mention that because I have some hand-coding skills, I can look at the source file and at least understand where a trouble spot might be.

Meta and SEO

The buzz these days is SEO. It used to be that you would throw some keywords, a description, and a summary using META tags and you’d call it done. That’s still something you want to do and Freeway gives you an easy way to do it. However, that’s not the end. For a site to be truly searchable, you have to get key words and phrases integrated as part of your content.

As a visual designer, this is my main frustration. Without standards between browsers, my HTML text is going to look different on a Windows machine using IE than it will on a Mac using Safari, or an Ubuntu machine using Firefox. Using graphical text (users can’t select it in their browser), you have a lot more control over how your text will look across platforms. The rub is that search engines won’t find you with all graphical text, and HTML text is a crap shoot, unless you have several different machines to test on. There’s a section in the Freeway User Guide that states it succinctly: “…that’s the way life is with web design.”

Freeway gives you great options for choosing graphical or HTML text. I try to strike a balance between the two. One thing Freeway lets you do is go back and switch between graphical and HTML text in a block without changing any code. I can choose which text I think is important for search engines to pick up and which text I just want to control more closely.

Forms and Scripts

The time finally came when my site grew beyond the static brochure-type and I needed to make it more interactive (hence my new membership thingy).

The forms and actions included in Freeway 5 Pro are pretty handy. For example, I placed a Google map directly on my page with just a few settings to show where in the world Sparky HQ is. I figured it out in about five minutes after scrolling through the Actions panel for cool things I might want.

I also created PayPal Add to Cart buttons for the image licenses I sell on the site. Once I got the code from PayPal it was fairly easy to create the buttons. No graphic design necessary.

There’s a site called Actions Forge that’s specifically for creating and distributing Freeway Action scripts. At the time of this writing, there are 126 actions available, from rollover functions to password protection.

There are also options to insert markup language in your page. If you find a bit of code somewhere that you want to use, there are options for placing it (see also Tech Support). If you have no idea what I mean by markup language, then you probably won’t even use that feature. However, as your skills grow, you’ll discover it and love it.

Improvements

I’m sure that Softpress has an improved feature list on their web site and marketing materials. However, I specifically avoided looking for it because I thought it would be more fun to showcase the improvements that I noticed in my own work. Wasn’t that nice?

iPhone Support: The iPhone and Blackberry aren’t going anywhere. Handheld devices are just going to get better. Freeway has a new iPhone panel that helps you optimize your site for the mobile web.

Shape Menu: It’s small details like this that make my visual designer eyes perk up. My site has lots of rounded-corner boxes. When I want to make a shape in Freeway, I want it to be easy to manipulate. The updated shape menu makes this easier.

View Menu: I got used to the old way of previewing my pages in Freeway 4, but I wasn’t thrilled with it. Now the preview menu is right up top and easy to click. I preview my pages often, so this is a nice change for me. I can also access my master pages and link maps in the same bar, as if I were in a browser. For my efficiency, this small change is huge. Besides, it looks nicer.

Google Actions Suite: I mentioned Actions before, but this is new. I use Google Analytics and this integration is just awesome.

Blogger and MobileMe capability: I don’t use either of these services anymore, but I noticed they are available. Gives me hope for WordPress.

Stability: I used to get at least one crash per session in Freeway 4, but I put Freeway 5 through it’s paces and it seemed to hold up. 

User Guide: This just gets better with every version, as it should. If you’re new to creating web pages, the User Guide even has a section called, “The World Wide Web and Freeway.”

Tech Support

The Softpress web site has pretty good support options. The usual Knowledge Base, Manuals, contact stuff… simple. If I had to research something, it’s all there. The real test of support for me is the people.

If you recall my new member area project, I had chosen a password protect URL action from Actions Forge. It was easy enough to install and set up and when I tested it on my local machine, it looked like I was in business. However, when I uploaded the new pages to my domain server, I got… bupkis. Zero functionality. Oxford, we have a problem.

After doing some research and attempting to alter the code (geek), I decided to put in a support case. Joe from Softpress Support contacted me the next day and gave me some suggestions. Later I heard from Keith in Support who gave me more suggestions. He also gave me an option of sending him the Freeway file itself so they could take a look at it, which I did. As of this writing, they haven’t found the issue yet. Of course I need my issue resolved, but during the process it’s all about the people and their communication; Softpress Support does an excellent job.

Since I’ve seen the Action working on other web sites, I’m certain it’s an issue with my server or something I’m doing (or not doing) on my end. In the meantime, I found a similar javascript that I was able to implement quickly. I had members signing up and the password they were getting was useless, so I had to take care of those people before playing with the Freeway Action.

Did I mention I’m a geek?

Freeway is simply an excellent web-building tool. At different times I’ve thought about trying out Dreamweaver just to see how the other half lives, but then I move onto other projects that are more important. The thing is, Freeway lets me do everything I need to for my web site. As I’ve grown the site I’ve found new features that I hadn’t touched before. I tend to use things as I need them rather than explore every feature just because it’s there. So I’m confident that I know where to look for an action or feature when I want to do something totally new.

I’ll be using Freeway to maintain my site and build others, as well as recommend it to my clients for the foreseeable future.

Below are some screen caps from my recent site update:

I created the button illustrations in Adobe Illustrator and later just dragged the files into Freeway.

Freeway 5 Pro's updated shape menu rocks. Also note the t-shirt button illustration.

The updated navigation menu is much more efficient.