http://sparkyfirepants.com/sparkyfirepants/your-customer-service-sucks/ Visual design for your genius content Wed, 28 Jul 2010 13:58:28 -0700 hourly 1 http://wordpress.org/?v=3.0 http://sparkyfirepants.com/sparkyfirepants/your-customer-service-sucks/comment-page-1/#comment-711 Kate Wed, 07 May 2008 08:00:00 +0000 http://sparkyfirepants.com/blog/?p=103#comment-711 I could not agree more. Sadly, I am actually surprised now when someone goes out of their way to be cheerful and helpful. Like it's a bonus, instead of what should be included in "customer service". What kills me is that no one says they are sorry anymore. If my eggs were served cold or you overcharged me for socks or I had to wait on hold repeatedly and talk to 5 different customer representatives in 90 minutes on a Saturday afternoon, those 2 words could mend fences like nothing else could. I could not agree more. Sadly, I am actually surprised now when someone goes out of their way to be cheerful and helpful. Like it’s a bonus, instead of what should be included in “customer service”. What kills me is that no one says they are sorry anymore. If my eggs were served cold or you overcharged me for socks or I had to wait on hold repeatedly and talk to 5 different customer representatives in 90 minutes on a Saturday afternoon, those 2 words could mend fences like nothing else could.

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