Thrilling Your Customers

How to get customers to love you and keep them coming back

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If you own a small business and you want to increase sales and gain new customers, I wrote a book just for you. Inside I tell you exactly how to:

  • Increase your sales by creating experiences
  • Get customers coming back again and again
  • Learn how to deal with your most difficult customers
  • Stop chasing clients and have them seek you out
  • Build a business that sticks around forever – even through a global pandemic

I wrote this book specifically for small business owners. These are skills you can start using right away. No complicated Jedi mind tricks to memorize, just practical, real-world advice that works.

I have over 40 years’ experience in customer service, from sweeping movie theaters to developing presentations for high-profile attorneys and now t-shirt customers in my own small business. I helped increase annual sales in a national consulting firm by millions of dollars, breaking records every quarter. I’ve learned how to create a loyal client base and increase sales by at least 10% every year in my own small business.

If you’re ready to see your own sales increase and have customers coming back to you, then you need to read this book!

Get the book now:

Kindle $5.99PDF $3.99ePub $5.99Paperback $9.99


Why do customers leave without buying?

The universal problem for small business owners. If you tear your hair out over why people aren’t buying, you are not alone. Thankfully, there are a few common reasons and tried-and-true solutions to help you to deal with it.

What if there were magic words to say to everyone to make them love you?

Spoiler alert: There aren’t any. But don’t despair, because I explain exactly how to communicate with customers that will get them to love you and keep coming back.

What if you make a huge mistake? Are you done for?

It sure can feel that way sometimes. The good thing is, you can use failure as an opportunity to make a good customer relationship even more solid. I have a story for you that might change everything for your business.


There are so many nuggets of wisdom in this book! It’s also written simply and informally so you don’t feel like you’re reading a stuffy old textbook. There are some great stories and even fun cartoons to bring the ideas home. It’s 61 pages of practical ideas you can start implementing before each chapter is over.

Whether you have a brick and mortar retail store, a stall at local markets, or even just an ecommerce store, you can up your game and win over new customers – and keep existing customers sticking around forever.

Get the book now:

Kindle $5.99PDF $3.99ePub $5.99Paperback $9.99