Thrilling Your Customers

A book that will help you increase sales and gain loyal customers in your small business

Customer Service Book cover

If you own a business, you’ve probably asked yourself these questions at one time or another:

Why do customers leave without buying?

The universal problem for small business owners. If you tear your hair out over why people aren’t buying, you are not alone. Thankfully, there are a few common reasons why this happens. In the book I explain this maddening phenomenon and exactly what you can do about it.

What if there were magic words to say to everyone to make them love you?

Spoiler alert: There aren’t any. But don’t despair, because in my book I explain exactly how to communicate with customers that will get them to love you and keep coming back.

What if you make a huge mistake? Are you done for?

It sure can feel that way sometimes. The good thing is, you can use failure as an opportunity to make a good customer relationship even more solid. I share a personal story of disaster and redemption that might change everything for your business.

Get the book now:

Kindle $5.99PDF $3.99ePub $5.99Paperback $9.99


This book was made just for you.

This is no ordinary customer service training book. There are no corporate customer service buzzwords to work into your vocabulary. No textbook theories or boring statistics about customer-buying practices.

If you need a book that gives you practical, real world advice for your small business, then this book is for you. Inside I tell you exactly how to:

  • Increase your sales by creating experiences
  • Get customers coming back again and again
  • Learn how to deal with your most difficult customers
  • Build a business that sticks around forever

I wrote this book specifically for small business owners. These are skills you can start using right away. No complicated Jedi mind tricks, just practical, real-world advice that works.

I have over 40 years’ experience in customer service, from sweeping movie theaters to developing presentations for high-profile attorneys and now t-shirt customers in my own small business. I helped increase annual sales in a national consulting firm by millions of dollars, breaking records every quarter. I’ve learned how to create a loyal client base and increase sales by at least 10% every year in my own small business.

Whether you have a brick and mortar retail store, a stall at local markets, or even just an ecommerce store, you can up your game and win over new customers – and keep existing customers sticking around forever.

If you’re ready to see your own sales increase and have loyal, returning customers, then you need to read this book!

Get the book now:

Kindle $5.99PDF $3.99ePub $5.99Paperback $9.99